I am a Plan Member

Leave of Absence

• Leaves of Absence in Canada - FAQs

General Benefits Information

• What is a declaration?
• What is a deductible?
• What is an assignment of benefits?
• What are ancillary benefits?
• Who is a claimant?
• Who is my insurance carrier?
• See all 10 articles

Policy or Plan Number

• Where can I find my Desjardin Financial Services policy/plan number
• Where can I find my Equitable Life policy/plan number
• Where can I find my Greenshield Canada policy/plan number
• Where can I find my Manulife policy/plan number
• Where can I find my Canada Life policy/plan number
• Where can I find my Empire Life policy/plan number
• See all 7 articles

Carrier Registration

• How to register with Desjardin Financial Services
• How to register with Pacific Blue Cross
• How to register with Medavie Blue Cross
• How to register with Canada Life
• How to register with Equitable Life
• How to register with Greenshield Canada
• See all 8 articles

Identification Cards

• How to download my Desjardin Financial Services benefit card
• How to download my Atlantic Blue Cross benefit card
• How to download my Medavie Blue Cross benefit card
• How to download my Canada Life benefit card
• How to download my Equitable Life benefit card
• How to download my Greenshield Canada benefit card
• See all 8 articles

Sterling Capital Brokers Connect

• How do I change my password on Sterling Capital Brokers Connect
• Why has my email changed on the Sterling Capital Brokers Connect platform
• Why am I receiving prompts to sign up to the Sterling Capital Brokers Connect platform

Personal Information Updates

• How do I update my phone number
• How do I change my email address
• How do I update my mailing address

Provincial Healthcare

• I don't have provincial healthcare, what are my options

Dependent Updates

• How do I change my dependent status to disabled
• What is a disabled dependent
• Where do I send information on my over-age dependent
• What is an over-age dependent
• How do I remove a dependent from my plan
• How do I add my new baby to my plan
• See all 9 articles

Coordination of Benefits

• What do I do if my coordination of benefits is court ordered
• How do I change a coordination of benefits
• How do I add a coordination of benefits
• Who is the first payor
• What is coordination of benefits

Beneficiary

• I need a blank Manulife beneficiary form
• I need a blank Canada Life beneficiary form
• I need a blank Pacific Blue Cross Beneficiary form
• I need a blank Equitable beneficiary form
• What is an irrevocable beneficiary
• What is a revocable beneficiary
• See all 13 articles

Health Claim Submission

• How do I submit a health claim on the Canada Life platform
• How do I submit a health claim on the Desjardin Financial Services platform
• How do I submit a health claim on the Equitable Life platform
• How do I submit a health claim on the Greenshield Canada platform
• How do I submit a health claim on the Manulife platform
• How do I submit a health claim on the Empire Life platform
• See all 8 articles

Dental Claim Submission

• How do I submit a dental claim on the Desjardin Financial Services platform
• How do I submit a dental claim on the Equitable Life platform
• How do I submit a dental claim on the Greenshield Canada platform
• How do I submit a dental claim on the Manulife platform
• How do I submit a dental claim on the Canada Life platform
• How do I submit a dental claim on the Empire Life platform
• See all 8 articles

Claim Denial

• Why was coverage for my medication denied at the pharmacy
• Why was my dental claim denied
• Why was my health claim denied
• How do I appeal my disability claim
• Why was my disability claim denied

Spending Account

• How do I submit a claim on the Canada Life platform
• How do I submit a claim on the Manulife platform
• How do I submit a claim on the Medavie Blue Cross platform
• How do I submit a claim on the myHSA platform
• How do I submit a claim on Ayacare
• What is a Wellness Spending Account and what benefits are eligible for reimbursement?
• See all 7 articles

Benefits Conversion

• My health and dental group benefits are being cancelled, how do I enroll on an individual plan
• How do I convert my group life insurance to an individual policy

Life Claims

• What do I need to submit a critical illness insurance claim
• What do I need to submit a dependent life insurance claim
• What do I need to submit an accidental death and dismemberment claim
• What do I need to submit a life insurance claim
• What is critical illness insurance
• What is dependent life insurance
• See all 8 articles

Disability Claims

• What do I need to submit a long term disability claim
• What do I need to submit a short term disability claim
• What is long term disability
• What is short term disability

Travel Information

• Where can I find my Desjardin Financial Services emergency travel phone number
• Where can I find my Equitable Life emergency travel phone number
• Where can I find my Greenshield Canada emergency travel phone number
• Where can I find my Manulife emergency travel phone number
• Where can I find my Canada Life emergency travel phone number
• Where can I find my Empire Life emergency travel phone number
• See all 7 articles

Travel Claims

• How do I submit an emergency travel claim with Desjardin Financial Services?
• How do I submit an emergency travel claim with Equitable Life?
• How do I submit an emergency travel claim with Greenshield Canada?
• How do I submit an emergency travel claim with Manulife?
• How do I submit an emergency travel claim with Canada Life?
• How do I submit an emergency travel claim with Empire Life?
• See all 7 articles